Forum Discussion
Prepaid E-Sim not working
I've been using a prepaid E-Sim since March. I had to renew a few weeks ago, and everything was fine until yesterday. For some reason, I can't connect. Not sure why. I have no idea how much data I've used but doubt that I used it all already, as the last prepaid lasted me 5 months. I can't get any insight at all as to why it won't connect.
Hello my name is Vivi I recently paid my prepaid plan but the data is not working which I don’t understand because I check and it says active, I need help with that please.
I have the same problem
Hey there! Have you tried using the Autoservicio y códigos cortos from our Support site to check the balance for data? There's a code for data specifically and there's one to check your service cycle too.
After checking the balances to make sure your data bucket isn't empty, you can try a few simple troubleshooting steps. Restarting the phone is always a good start.
Nuestra Problemas de datos e Internet | Asistencia de T-Mobile page shows some really easy-to-follow steps for fixing data issues.
Let us know how it goes :)
I'd you are roaming for an extended period of time. Your service can be cancelled. Usually, a warning text is sent before that happens though.
