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It usually works fine for about 15 minutes then it disconnects constantly sometimes even immediately after loading into a game. But it makes it impossible for games, video calls, and any other type of services that require consistent connectivity. is anybody else having this problem? I called support 3 times and swapped the gateway out and I thought it fixed it but a week later it started doing it again. The first 2 people were helpful, but the last person seemed confused like they've never heard that before and acted like I was doing something wrong on my side. Let me know if there's any fixes I really don't wanna keep paying for this service if it just doesn't work. 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The charge was insignificant in cost enough for me to never notice too much of a difference, and the sales representative in the store explained to me the new bill amount and an increase being due to the monthly amount I would be charged for the iPhone payment plan option to pay month for a phone instead of paying in full. I am now trying to have the line removed but the customer service dept. has only tried to tell me I am wrong and that I activated this on my own MONTHS prior to 4/22/22, which is so far from true. I have only ever used my apple watch on wifi/connected to my phone via bluetooth. After reviewing my usuage overview for 2022, each month shows the additional line and every month has 0.00GB of data used. I found this information through my t-mobile account but yet the customer service reps I’ve spoken to (which has been several now) all seem incompentent and unable to find similar information to show that this change was unauthorized. In addition, the representatives only focus seems to be on conversion or a new sale, rather than doing actual customer service. What happens to customer service??? Anyone had similar experiences? What did you have to do to get T-Mobile to cooperate and help? Do I need to file claim with the Better Business Bureau you think? Anyone filed with the BBB before, and if so, did you have any good results from it? I just want a line removed and something credited to my account for the near year I have paid for a service I never signed up for or authorized, and it seems impossible. ","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})@stringLength":"1904","kudosSumWeight":0,"repliesCount":10,"readOnly":false,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Conversation:conversation:135942":{"__typename":"Conversation","id":"conversation:135942","topic":{"__typename":"ForumTopicMessage","uid":135942},"lastPostingActivityTime":"2024-09-25T12:46:49.000-07:00","solved":false},"User:user:122080":{"__typename":"User","uid":122080,"login":"niconico","registrationData":{"__typename":"RegistrationData","status":null},"deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://es.t-mobile.com/community/s/xjbgt85279/m_assets/avatars/default/avatar-12.svg"},"id":"user:122080"},"ForumTopicMessage:message:135942":{"__typename":"ForumTopicMessage","subject":"Inquiry Regarding Prepaid eSIM Activation from Abroad","conversation":{"__ref":"Conversation:conversation:135942"},"id":"message:135942","revisionNum":1,"uid":135942,"depth":0,"board":{"__ref":"Forum:board:plans-services"},"author":{"__ref":"User:user:122080"},"metrics":{"__typename":"MessageMetrics","views":276},"postTime":"2024-09-25T12:32:04.000-07:00","lastPublishTime":"2024-09-25T12:32:04.000-07:00","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":-1})":" Dear T-Mobile community, I am reaching out to inquire about the possibility of purchasing and activating a prepaid line via eSIM, with a U.S. phone number, from abroad. I currently do not reside in the United States nor US citizen, but I require a U.S. phone number for certain services. I have reviewed T-Mobile website but could not find clear information on whether this process can be completed from outside the country without having to visit a physical store. Could you please provide details on the steps I need to follow or any additional requirements for acquiring and activating the service from abroad? Thank you in advance for your assistance. I look forward to your response. 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