Forum Discussion
Reactivate my canceled line
I live outside the US and travel there several times, but due to the pandemic, it has been a long time since I last visited. "I forgot to refill my prepaid line today. Earlier, I received an email i...
you might be able to contact TMO through Facebook or Twitter and see if they can assist.
If your prepaid line has been inactive for more than 60 days, the number has more than likely been placed in the pool of available numbers to be assigned to another customer. Unfortunately, the wait times for Customer Care can be lengthy. Can you still sign in to your account online? If so, you should be able to reload it from there or try *211 from your prepaid device to see if it allows you to add funds and reactivate your number.
