Forum Discussion
total dishonesty on the part of T-Mobile
T-Mobile sold our family the military discount plan for life. A $25 per line with a SO CALLED promise that our rates will never go up. Yesterday I received an email saying our phone cost per line will increase by $5 dollars. T-Mobile in the last year has become a company that can no longer be trusted in anyway, they are walking in the exact same footsteps as Comcast AKA Xfinity. Dishonesty. When I contacted T-Mobile customer service I was told there was never a guarantee or promise of a lifetime plan because they are a UNCARRIER. The term uncarrier must apparently be a license for DISHONESTY. I have filed a complaint with the Washington State Attorney General office and the FCC. I suggest everybody do the same.
Magdalo V.
1. When I called T-Mobile in June 2024 and asked for terms of switching my 3 cell phones with AT&T your agent (please check record) told me I will get reimbursement for my AT&T cost. She never said my phones did not qualify a s I gave her all the information and model numbers. In view of your response this was falsifying business information just to get a new customer.
2. Then she offered a free watch which is also falsifying T-Mobile business information as I receive Invoice for watch financing.
T-Mobile is trying to introduce her business to US customers as an honest and respectful company which is not true and based on lies and mistreatment.
If you are not reimburse my account for $535 in the next 10 days, I will start a campaign on all social media providing true facts about your business in US, and I will start arbitration as court was excluded in agreement which you gave me to sign, which was also another step in your disrespect to customers.
Cordialmente,
Richard Lupa
