1/25/2024 Hulu on us text message with link not working!

same here in south Texas! hoping they get it fixed soon!

HDTVMAN wrote:

Apparently if you don't have the Go5G plan you can't get it. I have two phones on Magenta Max and TMHI, they sent me the text, but no go. That really sucks! Going to check out Verizon for cell and wireless home internet which is offered here. This really ticks me off!

Hmmmm, I have Go5G plan. That’s interesting. 

T-Mobile's messaging on this is definitely confusing. I too received a text message which linked to my plan.  It did not take me to an activation page.

I think this might be on purpose. T-Mobile, by most accounts I have read online, is offering this to their Go5G Next plan members. None of the other Go5G plans are eligible.

Sending me to my Plan page is perhaps a none-too-subtle hint to upgrade. The exact text message reads: "T-Mobile: Exciting news! Your new streaming benefit is here-introducing Hulu ON US. Don't miss out. Redeem and start watching today: <link>.

Certainly seems like I get the benefit but it could also simply be interpreted as the benefit is now live. That's tricky if that is all they mean and not transparent.

Was able to finally get in through the TMobile link, just beware you'll be directed to the Hulu website to sign up and provide a credit card so they can bill you after the complimentary year is up.  Your credit card or PayPal shouldn't  be charged unless you add on Disney+ or opt for other options like the ad free subscription.

Could not sign up in Alabama. IMy options were if I was a current Hulu customer, do this first. If you are  a t-mobile for business customer?  click here.

Nether applies. So why did they send me a link to this page?

Here's an update to my previous post: I called Customer Service. After just over 40 minutes, I connected with Gladys. She is extremely friendly.

I told her about my messaging concerns and she confirmed that the Hulu offering was for Go5G Next but also for "targeted customers". I previously thought I got the text because I am a former Sprint customer who had Hulu. She confirmed that was the case and walked me through the activation

Note: If you are getting the text, you are probably a targeted customer. Just make sure you disable VPN when trying to activate. VPN was blocking my prior attempts.

Note the 2nd: I know a lot of people hate their telecom companies and their cable/streaming services, but I have to say that over the years, I have never had a real problem with T-Mobile. I did move out of a state where it was prevalent to state where it was not existence some years ago, and so switch to another service. But when T-Mobile became available in my state, I signed up. I'm very happy I did. I think the benefits that they offer like Hulu on us, Netflix, Apple TV are outstanding.

kitsadie wrote:

I have the Magenta Max plan as well, apparently need the GO5G plan to get AppleTV as well as HULU.

Perhaps, when sending out promotion texts, include in the text what plan is needed so don't waste time trying to sign up when it's really not avaliable. Just a thought.

Please look at this page on T-Mobile own site. Check out the last paragraph listed "Full terms". It clearly says those with Magenta Max is included.

https://www.t-mobile.com/support/plans-features/rs219

HDTVMAN wrote:

Apparently if you don't have the Go5G plan you can't get it. I have two phones on Magenta Max and TMHI, they sent me the text, but no go. That really sucks! Going to check out Verizon for cell and wireless home internet which is offered here. This really ticks me off!

Please look at this page on T-Mobile own site. Check out the last paragraph listed "Full terms". It clearly says those with Magenta Max is included.

https://www.t-mobile.com/support/plans-features/rs219

mac5u wrote:

Here's an update to my previous post: I called Customer Service. After just over 40 minutes, I connected with Gladys. She is extremely friendly.

I told her about my messaging concerns and she confirmed that the Hulu offering was for Go5G Next but also for "targeted customers". I previously thought I got the text because I am a former Sprint customer who had Hulu. She confirmed that was the case and walked me through the activation

Note: If you are getting the text, you are probably a targeted customer. Just make sure you disable VPN when trying to activate. VPN was blocking my prior attempts.

Note the 2nd: I know a lot of people hate their telecom companies and their cable/streaming services, but I have to say that over the years, I have never had a real problem with T-Mobile. I did move out of a state where it was prevalent to state where it was not existence some years ago, and so switch to another service. But when T-Mobile became available in my state, I signed up. I'm very happy I did. I think the benefits that they offer like Hulu on us, Netflix, Apple TV are outstanding.

 

 

Please look at this page on T-Mobile own site. Check out the last paragraph listed "Full terms". It clearly says those with Magenta Max is included.

https://www.t-mobile.com/support/plans-features/rs219

cjenks234 wrote:

kitsadie wrote:

I have the Magenta Max plan as well, apparently need the GO5G plan to get AppleTV as well as HULU.

Perhaps, when sending out promotion texts, include in the text what plan is needed so don't waste time trying to sign up when it's really not avaliable. Just a thought.

Please look at this page on T-Mobile own site. Check out the last paragraph listed "Full terms". It clearly says those with Magenta Max is included.

https://www.t-mobile.com/support/plans-features/rs219

•  

I suggest calling their customer service line. I did. Everything worked out for me. If you received a text, it is highly likely you are a "targeted customer".  This is the first day of their Hulu On Us offering. There are always bound to be glitches.