1/25/2024 Hulu on us text message with link not working!

Same problem. Received the text and tried to sign up, but was unable to sign up for this benefit.  Website says my account 'does not qualify' for it??  Strange.  Hope that they notify us when the problem is fixed.

Have been trying to get this for a week. Keep being told by T-Mobile the link site is busy. Tried in middle of night last night. Link is totally DEAD. Called HULU- they say the T-Mobile code is incorrect. T-Mobile just not ready for prime time. And obviously nobody from TM reads this site.

Has anybody been able to resolve this??

Have spoken to 5 customer service reps. (at Maine Facility).

No solution other than to “wait” and try again.

Today, HULU rep told me it is link problem and the code number is wrong.

Just got a call back from TM saying they are working on it.

Not holding breath.

I will say that all reps have tried !!

Chris1946 wrote:

Have spoken to 5 customer service reps. (at Maine Facility).

No solution other than to “wait” and try again.

Today, HULU rep told me it is link problem and the code number is wrong.

Just got a call back from TM saying they are working on it.

Not holding breath.

I will say that all reps have tried !!

Did you get an email with a link?  Are you a former Sprint customer who had Hulu? If you had a Hulu account previously, the instructions say to delete it if you did. Are you working behind a VPN? If so, make sure you disable it.  Do some basic troubleshooting and clear your cookies and cache and try again.

I can’t explain why your experience is different than mine except I worked with someone named Gladys who pushed the right buttons and pulled the right levers. 

It seems less like an issue with you or your eligibility and more like a tech issue that needs to be resolved.

Good luck.
 

First received a text from TM. Subsequently was also directed to TM offer on line.

We have been TM customers for several years (no Sprint) and not Hulu customers (yet!!)

No VPN

Apparently we qualify for the better of 2 different offers - not clear whether 12 months or longer - not 6 month offer.

Thanks for  the Good Luck!!

Called customer service to activate Hulu promo. Rep. hung up on me.

I think TM corporate has left their reps hanging. They must be dealing withe many frustrated customers.

kturley wrote:

Just received my NEW "hulu on us" SMS and the link to claim the offer does not work. Anyone else experiencing this?

Phone Arena says there are issues. Hopefully T-Mobile backend and they fix it soon!

T-Mobile subscribers having issues claiming their free "Hulu On Us" perk - PhoneArena

 

 

 

Still having same problem. Boston area. So frustrating. 

kitsadie wrote:

I have the Magenta Max plan as well, apparently need the GO5G plan to get AppleTV as well as HULU.

Perhaps, when sending out promotion texts, include in the text what plan is needed so don't waste time trying to sign up when it's really not avaliable. Just a thought.

I have the Magneta plan and both AppleTv and Netflix work successfully but I've tried multiple times for Hulu with no luck. I even had a rep text me a new link and the prompt said every worked successfully but no credit on Hulu or my phone bill not sure what's going wrong.