Forum Discussion
Netflix downgrade
Hey Netflix, "You currently have Netflix ON US included in your plan. Netflix recently updated their subscription tiers, you'll now receive Netflix Standard with ads, providing more features and ...
wsbrightfl wrote:I called in for the third time about this change and asked for a Supervisor to discuss it. I finally got through to a Supervisor, who looked up my account and she said that as I am on the Magenta Max 55+ with 3 lines, my Netflix service is grandfathered in and will not be changed to the one with ads. I asked her to confirm and she put me on hold, came back a couple minutes later and confirmed no change to my Netflix. As this is different from what I was told the last 2 times I called, I supposed I will see what happens over the next day or two when the change is taking place.
Okay I was lied to by the Supervisor last week. My Netflix was just changed to the ones with ads. I am on the phone with support again now to cancel Netflix. Next is to sign up with another carrier.
