Netflix downgrade

I called in for the third time about this change and asked for a Supervisor to discuss it.  I finally got through to a Supervisor, who looked up my account and she said that as I am on the Magenta Max 55+ with 3 lines, my Netflix service is grandfathered in and will not be changed to the one with ads.  I asked her to confirm and she put me on hold, came back a couple minutes later and confirmed no change to my Netflix.  As this is different from what I was told the last 2 times I called, I supposed I will see what happens over the next day or two when the change is taking place.  

T Mobile is only worried about their bottom line and doesn't care about customer satisfaction. I'll be canceling my Netflix account and shopping around for other phone carriers. I can't even watch Netflix on my TV using my Chromecast anymore with the downgraded plan. The free Netflix without ads was the only perk keeping me with T Mobile.

Don’t forget it isn’t just ads that change, with the ad feature not all show and episodes are available to watch anymore. 

As someone mentioned, the original bill credit was $15.49. The new bill credit is $6.99 for Netflix without ads. For $8.50 more ($15.49), we can opt for Netflix without ads. T-mobile is claiming that there is a "change to Netflix's plans" that is out of their control. What they are doing in reality is reducing the amount they are crediting us for the Netflix benefit. When I signed up of my plan, I was promised that there would never be an increase to it. Also, when I signed up, I considered the Netflix benefit as a weight in favor of T-mobile. How is $8.50 more for the same benefits/service NOT an increase in the price of what I am getting?

BuckeyeAZ wrote:

I can see a customer law suit, we should be Grand fathered in to keep the tier with no ad,s.

bring it up with Netflix then..this isnt a decision on TMOs part..carriers dont get to make the rules for other companies

I just tried to call support and the automated message said it's a 30 minute wait.  Maybe they are getting calls from angry customers LOL 

uvcmayfifteen wrote:

 

fireguy_6364

"bring it up with Netflix then..this isnt a decision on TMOs part..carriers dont get to make the rules for other companies"

You couldn't be more wrong on this, T-Mobile can keep giving it customers what they promised them when they signed up. They'll just have to eat the cost or make a new deal with Netflix. The benefit equates to $15.49 of value for the current one, now it's going to equate to $6.99, how is that not a Downgrade? I to, will be looking at other carriers and plans.

Did you ever read the fine print that terms can change and promo can end at any time!

You can switch to Verizon and PAY them $10 a month for Netfix With Ads and Max With Ads.

I think T-Mobile is still offering the better deal.  Remember Netflix has dropped the plan that T-Mobile was giving you.  T-Mobile had to make a change.  I think it is reasonable.

Netflix with ADs is a downgrade - I don’t care how many screens you give but shows me ads and it’s time to look else where!

Hey gramps28: This is clearly a business ethics issue. The Netflix OnUs offer was stated to us in it's entirety on signup. It is blatantly obvious that your reality check of "...it is what it is" with a link to the contract terms is nothing more than an affirmation of your loyalty toward T-Mobile. Aside from that, and you being a helpful Community member, are you suggesting we just grin and bear it? We are newbies with T-Mobile however you are the expert with decades-long experience. What would you suggest we do to mitigate our specific situation, legal or otherwise, and what do you think T-Mobile should do to keep our loyalty?