netflix update

Jarhead4Iife wrote:

marka3 wrote:

Netflix offers us Hulu with ads for free(that we never asked for) while downgrading Netflix without ads to Netflix with ads. They make it sound like this is a new benefit, which it is not. I will now downgrade my Magenta Max 55+ to the regular Magenta 55+ plan and pay for Netflix without ads separately.

You say that they offer hulu with ads when your signed with Netflix themselves? Please clarify, also are you not in the US? Because we've never heard about having hulu with ads for being with Netflix! 

I believe the free Hulu is a new benefit they’re offering I recall receiving a message about it a few weeks back. 

fireguy_6364 wrote:

Jjones108 wrote:

Adding 2 screens, 1080p streaming but with ads is a major downgrade from 1 screen, 720p without ads. Adding ads makes it a complete worthless benefit because I won't use it. So t-mobile is just actively making their service worse. 

no one is forcing you to use their free to you Netflix..

It's not really free if you have to have one of their most expensive plans (which are already 100% overpriced) to get it. On top of the fact that they recently raised the prices of their plans, so they're basically just getting you to pay for it anyway lol. Atp it's cheaper to have a lower plan or different phone company entirely and pay for Netflix yourself so I can see why people including myself think this is a useless 'upgrade'. They give the option to change but only to a higher costing plan like Standard or Premium unfortunately.

Tmobile lied to customers on Basic ad free plan.

My account was noted on Jan 17 with promise guarantee that no change would take place to my Netflix Basic.

Change took place yesterday putting me on Standard ad.

Spoke with rep , transfered to supervisor that viewed note and basically told me to kick rocks on social media to get results promised. Supervisor had no choice to give such direction, up chain escalation wasn't possible her hands were tied.

As 9 year customer,  I'm very disappointed in T-mobiles new direction putting customers last. John Legere worked hard preventing that from happening , those days are no more under new leadership.

Sad indeed , T-mobiles just another carrier joining Verizon & AT&T

marka3 wrote:

Netflix offers us Hulu with ads for free(that we never asked for) while downgrading Netflix without ads to Netflix with ads. They make it sound like this is a new benefit, which it is not. I will now downgrade my Magenta Max 55+ to the regular Magenta 55+ plan and pay for Netflix without ads separately.

You say that they offer hulu with ads when your signed with Netflix themselves? Please clarify, also are you not in the US? Because we've never heard about having hulu with ads for being with Netflix! 

So to all the people saying this is an overreaction and that "it costs nothing to simply not use it," every one of us is paying for this service, and if you think the price of Netflix isn't baked into the price you pay, then you don't know how business works. Even if we were getting it completely free, we may only have signed up for the service for specific perks, and may not be able to change services now due to the glut of legacy hardware and software that's in regular use around the world. We have a right to be pissed, because ads aren't nothing. They're annoying, they waste time, and more importantly they eat up data - and since we still have soft data caps that matters. Get off your high horse and recognize when you have nothing constructive to add to the conversation.

I feel that T-Mobile has downgraded me. If they gave me the standard plan at 15.49 free as being a G05G Plus subscriber and they bump me down to the standard with ads that's 6.99. They downgraded me and my T-Mobile bill should reflect the difference. But it is not only the ads to deal with, and I could probably live with, but if you read the standard with ads plan. You do not have access to all of Netflix's content. Some TV series or movies may not be available unless you are on the standard plan. So you are kind of getting hit twice. How much content is not available, I do not know. Just going off the plans description. 

Made user name today for participation 

9 year customer on old $25.00 unlimited talk & Text + $20.00 Unlimited data add on & 5gb tether (Orginal Jump) Plan.

Was Digits beta tester , get that free + t-mobile was kind enough to give me free Netflix basic plan for participation - All grandfathered in thank you John Legere.

Those on old Basic Netflix plan are safe....somewhat.

Those on that plan can no longer stream on 2 devices @ once unless you pay upgrade fee of $6.99.

If you choose upgrade option basic plan is no more , you're on new Standard Ad plan.

I blame Netflix for that , their trying too phase out Basic plan customers.

At least T-mobile is making it a little harder for them to achieve that goal.

idontwanna wrote:

TLDR; I only made a username today because I got tired of seeing the majority of posts with no real information and just griefing. This is to provide what I have been through so far. I don't think T-Mobile corporate has been providing good communication on this change both to the public and internally. I have been trying to get a straight answer from T-Mobile who is making the change (T-Mobile/Netflix) and why. If you don't have information that provides actual help or are just guessing, please do not respond. I am waiting on an "escalated ticket" response to find out if I can stay on Basic.

 

gramps28 wrote:

So Netflix changes their terms so it's a Tmobile issue? All Tmobile does is facilitate the payment to Netflix.

Por https://help.netflix.com/en/node/24926:
"The Basic plan is no longer available for new or rejoining members. If you are currently on the Basic plan, you can remain on this plan until your plan is changed or you cancel your account." - So Netflix is apparently not kicking anyone off Basic who already has it.

 

fireguy_6364 wrote:

Gomandy99 wrote:

There should be option to buy without ads option .. with ads is worthless

there is..you pay for the Netflix instead of TMO..then you dont have any ads.

“Note: *The Standard con anuncios plan may not be available through all third-party billing partners and packages. Please check with your provider to confirm availability." - T-Mobile is a billing partner, but this does not mention Basic would be unavailable. This may be what you need to do to keep Basic. I read on Reddit if you stop Billing through T-Mobile and pay Netflix directly, you can keep Basic. I HAVE NOT confirmed this with Netflix though, so you should ask them first if that is what you want.

 

Thing is, T-Mobile didn't provide any real information to their customer service agents it seems. I have gone through multiple customer service contacts with T-Mobile, and every one of them not great due to a lack of knowledge and heavy handed confusing wording:

 

First, Chat/T-Mobile: I stated I want to stay on the Basic plan. I was repeatedly told not to worry that I was on it "today". When I asked about Jan 24/25 (it's listed as 2 different dates in multiple places), I was told to not worry that I will be placed on Standard w/ads this month, even though I am contacting to not have that happen and stay on Basic. I was then told that "it" was done (I don't remember the exact wording) and to not worry ("don't worry" is a recurring theme).

 

Second, Call/T-Mobile: I felt uncomfortable with how the chat went, so I called to confirm I will not be changed. The agent was unable to to see anything that indicates I would stay on Basic. They believed (they were not sure) that Netflix was initiating the change. Makes sense I guess, so time to contact Netflix.

 

Third, Chat/Netflix: Agent informs me that Netflix cannot make plan changes to accounts billed through partners like T-Mobile. They state that I am on Basic and can stay on Basic and to let T-Mobile know I do not want to change.

 

Fourth, Chat/T-Mobile: Again stating I do not want Standard w/ads, I want to stay on Basic. I got the same "don't worry" talk about how I was already on Basic "today" and "don't worry" i will be upgraded later when asking to not be upgraded in the future. The agent told me that Netflix was dropping the plan, I showed them the Netflix page saying you can keep it. This would imply T-Mobile wants to kick me off Basic. They would not confirm that was the case.  After an hour of back and forth, I got an "escalated ticket" on how to stay on Basic. Waiting for a response next week.

 

The only reason I have been able to determine is that T-Mobile wants to pay less for "Netflix on Us". Directly via Netflix, Basic is $9.99, Standard w/ads is $6.99, and Standard w/o ads is $15.49. This would explain the "Netflix on Us"  change from $6.50 → $8.50 ($15.49 - 6.99 = $8.50). Same logic for Premium.

I spoke with upper-tier rep , he confirmed Basic will remain in tact for customers with that plan.

It's grandfathered in

My Account was also noted with guarantee.

Downside.

Up until last week , I was able to stream on 2 devices @ once 

Now , It will only allow one stream with option to pay $6.99 upgrade for second stream.

This is were it gets tricky. If you choose upgrade Basic plan is no more. You are put on Standard plan with ads.

That isn't Tmobiles fault, Netflix is to blame.

Their trying to eliminate Basic plan users.

TLDR; I only made a username today because I got tired of seeing the majority of posts with no real information and just griefing. This is to provide what I have been through so far. I don't think T-Mobile corporate has been providing good communication on this change both to the public and internally. I have been trying to get a straight answer from T-Mobile who is making the change (T-Mobile/Netflix) and why. If you don't have information that provides actual help or are just guessing, please do not respond. I am waiting on an "escalated ticket" response to find out if I can stay on Basic.

gramps28 wrote:

So Netflix changes their terms so it's a Tmobile issue? All Tmobile does is facilitate the payment to Netflix.

Por https://help.netflix.com/en/node/24926:
"The Basic plan is no longer available for new or rejoining members. If you are currently on the Basic plan, you can remain on this plan until your plan is changed or you cancel your account." - So Netflix is apparently not kicking anyone off Basic who already has it.

fireguy_6364 wrote:

Gomandy99 wrote:

There should be option to buy without ads option .. with ads is worthless

there is..you pay for the Netflix instead of TMO..then you dont have any ads.

“Note: *The Standard con anuncios plan may not be available through all third-party billing partners and packages. Please check with your provider to confirm availability." - T-Mobile is a billing partner, but this does not mention Basic would be unavailable. This may be what you need to do to keep Basic. I read on Reddit if you stop Billing through T-Mobile and pay Netflix directly, you can keep Basic. I HAVE NOT confirmed this with Netflix though, so you should ask them first if that is what you want.

Thing is, T-Mobile didn't provide any real information to their customer service agents it seems. I have gone through multiple customer service contacts with T-Mobile, and every one of them not great due to a lack of knowledge and heavy handed confusing wording:

First, Chat/T-Mobile: I stated I want to stay on the Basic plan. I was repeatedly told not to worry that I was on it "today". When I asked about Jan 24/25 (it's listed as 2 different dates in multiple places), I was told to not worry that I will be placed on Standard w/ads this month, even though I am contacting to not have that happen and stay on Basic. I was then told that "it" was done (I don't remember the exact wording) and to not worry ("don't worry" is a recurring theme).

Second, Call/T-Mobile: I felt uncomfortable with how the chat went, so I called to confirm I will not be changed. The agent was unable to to see anything that indicates I would stay on Basic. They believed (they were not sure) that Netflix was initiating the change. Makes sense I guess, so time to contact Netflix.

Third, Chat/Netflix: Agent informs me that Netflix cannot make plan changes to accounts billed through partners like T-Mobile. They state that I am on Basic and can stay on Basic and to let T-Mobile know I do not want to change.

Fourth, Chat/T-Mobile: Again stating I do not want Standard w/ads, I want to stay on Basic. I got the same "don't worry" talk about how I was already on Basic "today" and "don't worry" i will be upgraded later when asking to not be upgraded in the future. The agent told me that Netflix was dropping the plan, I showed them the Netflix page saying you can keep it. This would imply T-Mobile wants to kick me off Basic. They would not confirm that was the case.  After an hour of back and forth, I got an "escalated ticket" on how to stay on Basic. Waiting for a response next week.

The only reason I have been able to determine is that T-Mobile wants to pay less for "Netflix on Us". Directly via Netflix, Basic is $9.99, Standard w/ads is $6.99, and Standard w/o ads is $15.49. This would explain the "Netflix on Us"  change from $6.50 → $8.50 ($15.49 - 6.99 = $8.50). Same logic for Premium.

Netflix offers us Hulu with ads for free(that we never asked for) while downgrading Netflix without ads to Netflix with ads. They make it sound like this is a new benefit, which it is not. I will now downgrade my Magenta Max 55+ to the regular Magenta 55+ plan and pay for Netflix without ads separately.