Trying to activate addons (Netflix, Apple TV) but "Looks like we got our wires crossed"

Same issue. Was promised the savings from netflix and apple tv plus. It was really the reason we switched plans, that's where the savings were going to be. Also, the "free upgrade" trading in your phone for a new one. They didn't mention that I now owe t mobile the money for the new phone and they are just crediting me payment on my bill. However, if I switch from t mobile I no longer own my new phone I traded in for (the old one I owned outright) and will have to pay the balance for the entire phone!!!