Trying to activate addons (Netflix, Apple TV) but "Looks like we got our wires crossed"

How do you log in?  Do you set up your own account or do you log in with T-Mobile credentials???

Same issue. Shows on "Active Add-Ons" that I am signed up for it however when I click the link to sign up for it I get "Looks like we got our wires crossed" tried it for 3 days in a row and keep getting this message. Seems like false advertisting. 

I was a Netflix basic-level subscriber for many years. When I switched my mobile provider to T-mobile 18 months ago, I singed up for the free basic Netflix. This worked fine on all of my devces until the recent change to Netflix with ads. I can still see Netflix (with ads) on my laptop and display, but it doesn't work on my Apple TV (4th generation). This seems to be a common problem. When I looked at the AppleTV system page, Netflix doesn't appear among the purchased apps, so I'm guessing there must be some sort of handshake between T-0Mobile and Netflix, mediated by Apple. Specifically, my AppleID is no longer associated with the Netflix app on the AppleTV. Any thoughts or suggestions?

Same issue. Was promised the savings from netflix and apple tv plus. It was really the reason we switched plans, that's where the savings were going to be. Also, the "free upgrade" trading in your phone for a new one. They didn't mention that I now owe t mobile the money for the new phone and they are just crediting me payment on my bill. However, if I switch from t mobile I no longer own my new phone I traded in for (the old one I owned outright) and will have to pay the balance for the entire phone!!!

Its March 2024 and same error. The tech support of this company is a joke. Why advertise Free Netflix as a benefit when they cannot get it working at all. Worst Telecom service provider in USA!

richvidal007 wrote:

Same issue. Was promised the savings from netflix and apple tv plus. It was really the reason we switched plans, that's where the savings were going to be.

 Same here. We switched just based off of this. Once we spent HOURS on the phone, they tried to tell us our bill was going to end up being $40 more than what we were told monthly. I still don't have access to Hulu and even though I have it in writing- email and a representative chat- that we are supposed to have it, each time I've called about it, they tell me I have to upgrade my plan. This is misleading and illegal..but only if customers press the issue. Smells like a class action lawsuit….