Forum Discussion
Kids syncup won't turn on
Suddenly, my son's Kids syncup won't turn on despite charging for hours watch is a 3 months old. I cleaned the charging pins and tried a different charging cable, but it didn't work. Can you exchange...
Bsbrogers wrote:This has happened to my daughters watch and we were told that a new charging station was needed and that this part is not included in the warranty.
We apologize for that experience. We are investigating this issue. We recommend requesting a warranty exchange for the watch if your watch when on the charging dock does not charge or start. Even if you try different plugs. All the intelligence is in the watch. You can share you got this recommendation from the SyncUP KIDS Watch team. Please let us know if that does not resolve your issue. Sorry again about this.
