Forum Discussion
No home internet when using 4G LTE Cellspot which connects to the wifi modem
, i have the 4g lte cellspot and i connected it to my internet, when i connect my tablet to my wifi it says its offline. is it the cellspot eating up my signal? am not sure how cellspot works, b...
Hey there! I know that home networks can be confusing even to those that are tech savvy. If you have our LTE cell spot (the device that allows you to get full signal in your home) the best way to integrate this into your existing network would be to simple plug an Ethernet cable from one of the 4 ports (labeled 1-4) on the back of your existing Wi-Fi/modem into the internet port on the LTE cell spot. This way, you can continue to connect your devices to your existing Wi-Fi network and your phones would simple pick up the coverage from the cellspot.
We have a super helpful set up guide for the cellspot here that I highly recommend checking out. Configuración del enrutador Wi-Fi Cellspot
I have the same problem, and I get the same answers from T-Mobile. It seems the choice is to either get better phone coverage but no wifi, or wifi but poor phone coverage. Have spent hours with T-Mobile trying to resolve this without success. Our old T-Mobile Cell Spot/Router worked perfectly, but we had to return it when we switched from myself as the account holder to my husband. T-Mobile could not handle just switching the device from one account to the other (same address, same people, same phone numbers, just a different main account holder).
T-Mobile no longer carries the combined Cell Spot/Router and instead offers just the Personal Cell Spot, which only enhances the cell phone signal. We had to get a separate router from our internet provider and that does not talk to the Personal Cell Spot. Very frustrating. Our router has multiple connection ports but only one Ethernet port. If we hook the Ethernet wire from our modem to the router, we get wifi, but that requires us to use one of the other ports to connect to the Cell Spot, which causes the Cell Spot to fail. If we hook the Ethernet wire from our modem to one of the other ports on our router, and then hook the Cell Spot to the Ethernet port on our router, then our wifi fails. This is clearly not acceptable. Help!!
