Forum Discussion
No home internet when using 4G LTE Cellspot which connects to the wifi modem
, i have the 4g lte cellspot and i connected it to my internet, when i connect my tablet to my wifi it says its offline. is it the cellspot eating up my signal? am not sure how cellspot works, but how can i use my wifi at home to watch nextflix from my tv or tablet and still have the 4g connected, without using hotspot from my phone to hotspot the tablet or tv, actually using my wifi prior to connectong the cellspot. Also i have to say i have a survelliance system that uses my home wifi, but its no longer working after i connected the 4g cellspot, can i just disconnect the cellspot cablet from the wifi ethernet port when i want to use the internet at home, or would that cause a problem, i ask because i kinda tried to, for a little bit, but *i was still offline when connected my wifi and my phone lagged when loading a page on its regular mobile data, got scared that ive messed it up, so i plugged the ethernet cable from 4g cellspot back into the wifi modem. Any help would be appreciated in the most basic way possible am not too much tech savvy.
Gracias
Hey there! I know that home networks can be confusing even to those that are tech savvy. If you have our LTE cell spot (the device that allows you to get full signal in your home) the best way to integrate this into your existing network would be to simple plug an Ethernet cable from one of the 4 ports (labeled 1-4) on the back of your existing Wi-Fi/modem into the internet port on the LTE cell spot. This way, you can continue to connect your devices to your existing Wi-Fi network and your phones would simple pick up the coverage from the cellspot.
We have a super helpful set up guide for the cellspot here that I highly recommend checking out. Configuración del enrutador Wi-Fi Cellspot
Iam pissed because when I was talking to a rep. On the phone about this cellspot he asked.me if I had home internet at the house and I told him No I do not. He said that is fine all I need is my phone.....good. Now when I receive the device and plug it in nothing is happening.....so I go and find videos on setting up the cellspot from T-mobile and all the videos show that I need to plug the ethernet cable from a router or modem that has home internet WHICH I TOLD THE GUY I DONT HAVE HOME INTERNET THAT IS WHY I RILY ON MY PHONE INTERNET WHiCH IN THIS CASE HAS WEEK SIGNAL AND THAT IS WHY I GOT THIS DEVICE TO MAKE MY SIGNAL STRONGER. and now I have talk to another rep and figure out if it will still work in my case or I have to send it back and get my deposit. I hope there are more intelligent representatives that are on the other side of the phone call when we contact T-mobile service department.
I realize that this is an old thread, but maybe my similar experience from a few years ago when I first hooked this cellspot up may still help someone.
To resolve it, I had to place the cellspot well away from the main WiFi router….. and well away from any WiFi extenders (Mesh devices), via a 100foot long ethernet cable in another room. The cellspot radio interferes with the WiFi radios if they are too close to each other. My home WiFi immediately returned to "normal", as it was before I deployed the Cellspot device.
Hopuser wrote:
Iam pissed because when I was talking to a rep. On the phone about this cellspot he asked.me if I had home internet at the house and I told him No I do not. He said that is fine all I need is my phone.....good. Now when I receive the device and plug it in nothing is happening.....so I go and find videos on setting up the cellspot from T-mobile and all the videos show that I need to plug the ethernet cable from a router or modem that has home internet WHICH I TOLD THE GUY I DONT HAVE HOME INTERNET THAT IS WHY I RILY ON MY PHONE INTERNET WHiCH IN THIS CASE HAS WEEK SIGNAL AND THAT IS WHY I GOT THIS DEVICE TO MAKE MY SIGNAL STRONGER. and now I have talk to another rep and figure out if it will still work in my case or I have to send it back and get my deposit. I hope there are more intelligent representatives that are on the other side of the phone call when we contact T-mobile service department.
The guy telling you that you could use your phone as a hotspot for the Cellspot clearly has no business in customer service. The entire point of the Cellspot is to provide a cell tower type of signal for your phone because of poor coverage. It does this by using your home's Internet service, which you should already have. The device MUST be connected via a WIRED Ethernet connection. It does not have a WiFi radio in it.
