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JT240Z's avatar
JT240Z
Transmission Trainee
Hace 2 años

No internet on T-Mobile Hotspot

I recently purchased a T-Mobile 5G hotspot.  The problem I'm having is, when I turn it on it boots fine but is VERY slow to connect to the internet.  I get at least 3 or more bars (usually 4 or 5) of 5G service, but the checkmark next to the globe stays an X with no internet.  If I power cycle the unit it will sometimes connect right away but not always.  Is this normal?

  • JT240Z's avatar
    JT240Z
    Transmission Trainee

    Yes, it's a T-Mobile SIM on a prepaid data plan.  I just powered it up in our RV and it did connect to the internet and I was able to connect my laptop to it.  On a internet speed test it came in at 148mbs so should be usable.  It just doesn't connect well every time.  Sometimes it takes 10 minutes or so to achieve an internet connection.  Sometimes it connects faster if I power cycle it.  I also will see a wide RSSI swing before it will connect.  Just wanting to verify if this is normal or not.

  • JT240Z's avatar
    JT240Z
    Transmission Trainee

    Forgot to mention it is a Quanta - D53 5G.