Forum Discussion
SyncUp & Drive kills batteries/alternator
I recently added the SyncUP & Drive device to my account - we are long-time T-Mobile customers and have not had any problems whatsoever besides this to date. My son was getting his license and I ...
¡Hola, @hjchase1!
Welcome to our Support Community! Gosh, that's not a great first experience for your son especially since he's just getting on the road. It doesn't put your family in a great position either with this happening to two vehicles from the sounds of it. I listed next steps in a different thread you commented on: SyncUp Issues. Please follow those steps to get a ticket filed so our Engineers can figure out why this is happening.
I just added a syncup drive to my 2017 Honda CRV two weeks ago. Car is less than a year old. It has worked with no issue for the past two weeks, but last night it killed the battery in my car. Prior to this, there was an anomolie seen where the device kept saying it was offline and then the battery went dead. after the anomolie, the care did start and I was able to drive to my next destination, but after two hours of being stopped at that desitnation, the car was dead, but the syncup drive was actually online again.
I believe the dead battery was caused by either the unit staying on, or it causing something else in the car to stay on.
I have removed the syncup drive and the battery has been fine..
