Forum Discussion
SyncUp Drive not working
I bought a SyncUp drive from Tmobile and tried to connect it with my car. But it did not work. I literally tried everything so I just thought it was defective. So I exchanged with a new one. I tr...
That's weird that they didn't do any troubleshooting after confirming it was activated. I'm wondering if your plan has the proper SyncUp feature attached to it (only Care over the phone/chat or T-Force on Facebook/Twitter will be able to tell). We also need to verify that the SIM number on file matches on our end. There's definitely some troubleshooting we can complete after confirming it's activated. Try working with T-Force over Facebook or Twitter and let me know how that goes. You can also link them to this thread, if needed.
just got 2 of these. i’ve tried deleting and reinstalling the app multiple times. i’ve deleted and reinstalled the device in the app. i’ve tried pressing the reset on the device. nothing seems to work. led 1 light continues to blink. bluetooth often times has a hard time finding the device (not sure this is even necessary). device consistently says it’s unplugged. doesn’t have anything to do with “going for a drive” because i’ve driven 15 minutes a couple of times and for an hour yesterday after spending about 30 minutes talking to t-mobile, who could offer no solutions. said device was probably bad, take it to a store and let them check it and they’d mark the account for exchange. went to store this morning who said they didn’t have any way to check the device and also that they didn’t have any in the store and even if they did they couldn’t exchange it because it was bought with “telesales” and would have to come out of their inventory not the store.
daughter hadn’t tried her device yet, we just tried the original device and the second device in her car with the same results.
i’m ready to return these and get them off my bill. what a waste of time.
