SyncUP Kids changed to T-Life and now all I get with the new app is an error

UTHorsey wrote:

Bolthead wrote:

Uninstalling and reinstalling didn't work for me or my sister. The overnight "tech" help from the Philippines, while super nice, have no idea what they're doing in regard to this problem. Nobody at T-Mobile will even acknowledge that this problem is widespread. Meanwhile, my nephew goes to scoop tomorrow with a brick on his wrist. 

Ah, sorry to hear that.  It worked for both me and my wife.  Regardless, I don't understand why T-Mo thought this was a good idea.  As the saying goes, if it ain't broke don't fix it.

I'm beyond frustrated as I've been trying to get this fixed since Saturday at no vain. I went to the store today and the tech couldn't help me. He tried and tried and tried but no luck. I just bought the watch recently and now it's useless!!!! What a poor way to do business.