Forum Discussion
Sync Drive critical battery
I am an employee of T-mobile. I purchased the sync up drive for my own personal use. During the 2nd week, it kept telling me that my battery was low, and failing. A couple of days later I had to have my alternator replaced which cost me $450.00.
Since my issue, i have come across other customers that have returned this device.One customer said she was getting the same battery failing message. Another customer returned her device after she too,had to get her alternator replaced. By no means am I saying the sync up drive is causing this. But I am suggesting that there may be a correlation between these battery issues and the sync up drive device. How do I look into this?
Hola @magenta2712237
With the SyncUp drive sole purpose of being a diagnostic tool, I would hate to believe that it is causing issues with the end users vehicle. This is something that we would definitely need to report up through Mojio through an escalation. The next time you get a chance, check out DOC-429922 as it will go over the steps for a Mojio escalation.
. T-Mobile should reimburse all customers for non-disclosure on the sync-up device for batteries and warranties tgat were voided and alternators. The Sync Up device should be unplugged when the vehicle is not in use because it draws power from the battery 24-7.
It's only fair.
Not To be rude but Magenta2808412 is right how about we escalate our money back and get reimbursed for the damages. I will do as you ask tmo_chris but this whole situation is b.s. I've since unplugged the device from my car and my car has be running fine. I also did some research and progressive had the same issue with their snap shot which is pretty much the same thing with out hotspot.....here's a link to one of the atricles. I-Team: Drivers Say Insurance Device Put Them In Danger On The Road « CBS Boston
I will call support I will tell them my issue but T-Mobile needs to take responsibility for the damage this device has already caused.
I will come right out and say it-sync up drive damaged my battery. I have a 2014 Range Rover Evoque. My son drives it to college. I bought this device so I can make sure he gets back-and-forth to college safely. After putting this device in this car, after about a month, he kept telling me that he thinks this device is wearing down his battery. On my app it kept telling me at certain times his battery was critically low. I went to the Cadillac dealership and ask them to check the battery and they told me I needed a new one. I ignored my son comments and figured the battery was just bad for other reasons which was hard to believe because it was not that old of the battery.Paid for the new battery which wasn't cheap at the Cadillac dealership. After month again, I kept seeing battery critical low periodically and never mentioned it to my son. He's kept telling me again, I think that device is draining my battery because I'm getting symptoms of a battery low with my vehicles back door and I think it's ruining this new battery. My conclusion after reading this thread this device is definitely damaging batteries. Someone mention you should be removing the device overnight or when not driving but that defeats the purpose of sync ups monitoring if someone bumps or messes with your car, it alerts you -if you remove it then that is a useless feature. We had our sync up for only about four months and the whole time the location of our vehicle was never accurate. My son was in Tampa but the device said he was sitting in my driveway in Clearwater. T-Mobile sync up team continue working and never could correct the problem so I got my money back and gave the device back. Now after reading this thread and of all these complaints I am glad I do not have this device anymore because I would end up buying another battery and down the road who knows what other damages it would've caused. It's definitely damaged our battery. I will contact T-Mobile and see about them reimbursing me for my battery.For some reason this device doesn't work on certain cars and damages some cars batteries.I would just warn anyone who is going to have this in the car or buy this -keep an an eye on it right away to see if your car is going to be one of the unfortunate ones that it ruins their battery. This could be a great device which I was really excited to have but they need to fix the problem that damaging certain cars and also find out why it's not accurate. If they do that I would be willing to buy another . But at this time till they fix these two problems for me I'm going to stay away from this device and look for a better one.I am now hoping that I get reimbursed for the money I had to spend out on my new battery so even though I got my money refunded back for this device I'm still out a lot of money!!!!
Hola @magenta2712237
With the SyncUp drive sole purpose of being a diagnostic tool, I would hate to believe that it is causing issues with the end users vehicle. This is something that we would definitely need to report up through Mojio through an escalation. The next time you get a chance, check out DOC-429922 as it will go over the steps for a Mojio escalation.
I have the same problem with my car which started less than two months after I installed Sync Up drive. As of today the following parts have been replaced in my car.
Batería
alternator
Definitely draining the battery (I've seen several complaints online regarding this). When I bought it at the store, I wasn't advised that I have to unplug it every night or if my car is not in use.
Nothing was recorded in Sync Up drive about the battery. When I checked from the app, the battery status is good although it's not. The status is not accurate. My car stalled 4 times, but nothing was recorded in the history. I was trying to get some error code so I can show it to my mechanic but there was no code.
I've also had a problem with the SyncUp drive draining my car battery. My car is only 2 years old and after 1 1/2 months of installing the SyncUp Drive, it sent me a notification of my battery being in a critical condition. I've had to have my battery replaced, but it seems as if my alternator is now starting to give out.
I bought this device earlier in the year then i went on a trip to Las vegas for 1 week and came back to a dead car I had my battery swapped out a couple months ago and I'm still getting this warning I Js had to jumpstart my car in the blistering cold trying to take my 8yr old home. This is getting ridiculous. That dip in the image is me that Sunday trying to start my car and there's been nothing but fluctuations with battery issues. Is it possible for me to return this device and get my money back????
@marielur @magenta2808412 y @shadow8043
The SyncUp device should definitely not cause these kinds of issue with your battery! If you suspect that the device is causing adverse effects on your car, this is something we will want to check out and escalate up to the support teams. Por favor contáctanos when you have a moment so our tech support teams can gather your information and get this investigation started.
Just had to jump my battery (less than 1 year old) because it was drained. The only new addition was my sync up device that I installed about a month ago. AS A said something is draining the battery. I've uninstalled it and would definitely want my money back.
I have the same issue. My old battery died when the temperature dipped below freezing, got numerous critical battery warnings. I assumed it was the cold weather veen though the car has been fine prior to installing the SyncUp Drive. Took it in and the dealer replaced the battery. 3 weeks later, I haven't driven my car for 2 days and I go down and my battery (brand new) is dead. This is definitely the syncup drive. I un-installed mine tonight and will now try to figure out how to return it.
