Forum Discussion
SyncUp & Drive kills batteries/alternator
I recently added the SyncUP & Drive device to my account - we are long-time T-Mobile customers and have not had any problems whatsoever besides this to date. My son was getting his license and I ...
¡Hola, @hjchase1!
Welcome to our Support Community! Gosh, that's not a great first experience for your son especially since he's just getting on the road. It doesn't put your family in a great position either with this happening to two vehicles from the sounds of it. I listed next steps in a different thread you commented on: SyncUp Issues. Please follow those steps to get a ticket filed so our Engineers can figure out why this is happening.
We had the same issue. I got the Sync-up when they first came out. Had minor issues all along but didn't make the connection that it was this device. My husband was driving my daughters car when it completely shut down on him while driving. He managed to get to the dealership and they told us to never use it, that they cause tons of issues. We didn't use it for 4-months but am trying it again til we find something similar (she doesn't drive far so we feel "okay" using It for the short, local drives).
