Forum Discussion
SyncUp & Drive kills batteries/alternator
I recently added the SyncUP & Drive device to my account - we are long-time T-Mobile customers and have not had any problems whatsoever besides this to date. My son was getting his license and I ...
¡Hola, @hjchase1!
Welcome to our Support Community! Gosh, that's not a great first experience for your son especially since he's just getting on the road. It doesn't put your family in a great position either with this happening to two vehicles from the sounds of it. I listed next steps in a different thread you commented on: SyncUp Issues. Please follow those steps to get a ticket filed so our Engineers can figure out why this is happening.
Call customer service to lock in your intent to return. You'll likely have quicker service if you can get to a t mobile store. If not, good luck on waiting for a mailer. We've already several mailers behind and waiting over 6 months on a mail return. I recommend changing providers. That's what we are getting ready to do.
