Forum Discussion
SyncUp & Drive kills batteries/alternator
I recently added the SyncUP & Drive device to my account - we are long-time T-Mobile customers and have not had any problems whatsoever besides this to date. My son was getting his license and I ...
¡Hola, @hjchase1!
Welcome to our Support Community! Gosh, that's not a great first experience for your son especially since he's just getting on the road. It doesn't put your family in a great position either with this happening to two vehicles from the sounds of it. I listed next steps in a different thread you commented on: SyncUp Issues. Please follow those steps to get a ticket filed so our Engineers can figure out why this is happening.
I just got the SyncUp drive on Wednesday for my 2019 Volkswagen Passat. That same night, I drove from less than 20 miles and noticed a skip when accelerating, but didn't think nothing of it. On Friday, driving home from LA to San Bernardino, the car jerked when I accelerated, but again, I didn't think nothing of it. Today, Saturday, I drove back to LA and my EPC light came on, then my engine light. I just got a new battery and and new fuses in May, I shouldn't be having any problems. Now, I'm pretty sure I will have to use the 100 mile towing that came with the device and pay for repairs that I can't afford. HELP T-MOBILE!
