Forum Discussion
SyncUp & Drive kills batteries/alternator
I recently added the SyncUP & Drive device to my account - we are long-time T-Mobile customers and have not had any problems whatsoever besides this to date. My son was getting his license and I ...
¡Hola, @hjchase1!
Welcome to our Support Community! Gosh, that's not a great first experience for your son especially since he's just getting on the road. It doesn't put your family in a great position either with this happening to two vehicles from the sounds of it. I listed next steps in a different thread you commented on: SyncUp Issues. Please follow those steps to get a ticket filed so our Engineers can figure out why this is happening.
Unfortunately I had problems with my Sync device. I have a 2016 GMC SIERRA, and every now and again I would get a sort of bump in my engine. I would be driving and periodically my engine would just jump like it was misfiring. Long story short, when I took my truck in for maintenance and informed the mechanic of the problem. He immediately told me to remove the SYNC UP device because it could be interfering with the communication system. I took it out and haven't had any problems. And I actually liked having the SYNC UP device on my truck.
