Forum Discussion
SyncUp Drive not working
I bought a SyncUp drive from Tmobile and tried to connect it with my car. But it did not work. I literally tried everything so I just thought it was defective. So I exchanged with a new one. I tr...
That's weird that they didn't do any troubleshooting after confirming it was activated. I'm wondering if your plan has the proper SyncUp feature attached to it (only Care over the phone/chat or T-Force on Facebook/Twitter will be able to tell). We also need to verify that the SIM number on file matches on our end. There's definitely some troubleshooting we can complete after confirming it's activated. Try working with T-Force over Facebook or Twitter and let me know how that goes. You can also link them to this thread, if needed.
Hey there! I'm sorry the second SyncUp device isn't working for you. When you talked to support over the phone, what exactly did they test? Do you show any lights on your device when it's plugged into your car? When you access the app does it display your vehicle's info?
