Forum Discussion
SyncUp Drive not working
I bought a SyncUp drive from Tmobile and tried to connect it with my car. But it did not work. I literally tried everything so I just thought it was defective. So I exchanged with a new one. I tr...
That's weird that they didn't do any troubleshooting after confirming it was activated. I'm wondering if your plan has the proper SyncUp feature attached to it (only Care over the phone/chat or T-Force on Facebook/Twitter will be able to tell). We also need to verify that the SIM number on file matches on our end. There's definitely some troubleshooting we can complete after confirming it's activated. Try working with T-Force over Facebook or Twitter and let me know how that goes. You can also link them to this thread, if needed.
I'm going to the same issue right now is been 4 days going back and forward to the store and over the phone the representative try there best but after 2 hours with no result they give up and tell me to exchange it for another one and i did, the new one have the same issue, i try to check and it said is unplug, when is plug in and on, go for a run and this app will update but it doesn't after more that 1h driving it did not happen, i did a troubleshooting and the device is connect to the GPS and also to T-Mobile network but the Syncup drive status is red base on the troubleshooting if the GPS is green and the Network is green but the Syncup drive status is not green it means is not connecting to the cloud data base and that is why is not displaying any of my car info, i told the TMobile representative and guess what? They don't even know what is the cloud data base, they think I'm talking about the icloud which is an apple storage exclusive for apple devices in the cloud even that i all ready tell them i own a Pixel 6 which is Android 12 and anyway it doesn't have nothing to do with that, it has to do with the data base in the cloud for the syncUp, so as I'm writing this I'm on hold for another tech and is been another hour of me weting for s representative to come and help and I'm not happy at all because i waste over 35 dollar on gas back and forward to the store and over 8 hours in 4 day talking with techs. The hotspot work perfectly but that is the last thing i need, i bought this cause i want to monitor my daughter when she use my car because she like to run fast and also because the road assistance if she need it and I'm not close to her, i want to clarify I'm not mad a TMobile or any of the people that help me they did awesome and they did the best they can, I'm just surprised that T-Mobile is not training better there people to help with this device, if you can't troubleshooting then don't sale it please.
