Forum Discussion
SyncUp Drive not working
I bought a SyncUp drive from Tmobile and tried to connect it with my car. But it did not work. I literally tried everything so I just thought it was defective. So I exchanged with a new one. I tr...
That's weird that they didn't do any troubleshooting after confirming it was activated. I'm wondering if your plan has the proper SyncUp feature attached to it (only Care over the phone/chat or T-Force on Facebook/Twitter will be able to tell). We also need to verify that the SIM number on file matches on our end. There's definitely some troubleshooting we can complete after confirming it's activated. Try working with T-Force over Facebook or Twitter and let me know how that goes. You can also link them to this thread, if needed.
I had this same issue for about three months. They did trouble shoot but to no avail. I searched on YouTube and the web myself. To no avail because the instructions were the same. So I decided to download the the SyncUP Legacy app. It said it was not compatible to my car. But it did give me an option to download the regular SyncUP app I did and it told me to drive my car for 15 minutes after download and not even five minutes went by it said I was online and to finish setting up the drive. That was today 2/20/23. It's working now BUT it's not reading my correct address when I get home. But it's working and I will troubleshoot that today. I hope this helps.
