Forum Discussion
SyncUp Drive not working
I bought a SyncUp drive from Tmobile and tried to connect it with my car. But it did not work. I literally tried everything so I just thought it was defective. So I exchanged with a new one. I tr...
That's weird that they didn't do any troubleshooting after confirming it was activated. I'm wondering if your plan has the proper SyncUp feature attached to it (only Care over the phone/chat or T-Force on Facebook/Twitter will be able to tell). We also need to verify that the SIM number on file matches on our end. There's definitely some troubleshooting we can complete after confirming it's activated. Try working with T-Force over Facebook or Twitter and let me know how that goes. You can also link them to this thread, if needed.
Hola All:
I have had the synch up drive for over eight years and it used to work great--when they had the old device with the external sim card that you could change and the old legacy app... Somehow when I changed my phone over a year ago it got all screwed up and has not worked right since. I tried the new app, the legacy app and switched devices. Somehow I can not clear the old data which is all screwed up. I have spent over 8over a period of the last 8 months days on the phone spending several hours on each call.
NOBODY--not even the level two techs know anything about it or how to fix it. I just purchased another device on ebay (brand new) and will try to reinstall the app for the nth time but I am afraid that part of the screw up is attached to my email account which I can't delete.
Amanda, with all the numerous complaints on this forum this issue needs to be brought to llight with upper management at TMobile. As mentioned before if the techs don't know how to fix it don't sell it!!!
Peg Davis
