SyncUP Kids changed to T-Life and now all I get with the new app is an error

sulrich wrote:

I understand SyncUp Kids is no more. I installed the T-Life app on my phone as directed. I'm logged in and have the correct phone number showing up on my screen, but when I go to click next I am seeing "something went wrong. Vuelve a intentarlo".

I really NEED to see where my child is. This is because of a bus drop off in the afternoon and ensuring I am there on time for her sometimes early bus. That is the whole reason I bought the SyncUP watch. 

What needs to be done to resolve this constant error?

We're having the same issue with our syncup kids watch since the unannounced and poorly implemented change to T-Life. Where is T-Mobile to resolve this? no responses to these comments at all? This is a safety issue for the children wearing these watches!