Forum Discussion
SyncUp kids pairing with Phone App
I recently bought a SyncUP Kids and when we first turned on the watch it gave the option to pair with app but didn't pair and now doesn't have the option. Is there a trick to pair the watch?
Aell0 wrote:Brandymomnnp wrote:It never goes to the Home Screen. Only the pairing screen. I've turned it off. On. Restarted. I cannot factory reset. The app on my phone continually says "setting up profile. Hang tight". I spent over 45 minutes on phone with T-Mobile. They couldn't help. They said someone would call me back within 72 hours.
Were you ever able to sync your watch? Mine is also stuck on the 'device not activated correctly' screen. I am unable to swipe down to factory reset.
We can fix your issue. Could you please email skw-feedback@t-mobile.com with your watch IMEI and phone number and issue details. Sorry about the inconvenience.
