Disappointed Service

I have not personally experienced these issues.  I am curious to know what your solution would be to T-Mobile not locking your account when as you mentioned, someone else is entering the passworld wrong too many times.  If the person is using a bot that keeps trying paswords until it gets the right one.  Locking the account makes sennse.  Yeah, it's an inconvenience to you but it is keeping your account secure.  You could always change your number and e-mail address, but that is probably more of an inconvenience to you than being locked out of your account and having to call Customer Care to have it unlocked.