Forum Discussion
online chat option
This needs to be available all of the time-i cant be on the phone all day because I teach, I just had a payment post that I did not authorize. So now I have to wait for 3 hours before I can call. Est...
hit them up through either Facebook or Twitter..this starts you with tier 2 support over the call in tier 1 support agents..as for chat it being there or not will depend on how backed up they are..if theyre backed up the option to start chat is removed until they are freed up again..Sprint did the same thing..only big difference between the two was for the most part Sprint had agents on their site but most of the answers provided over there were from customers..minus anything needing account access obviously.
