Forum Discussion
T-Mobile app is not working
Hi, I currently ported in T-Mobile with a Simply Prepaid Plan ($40). When I tried to access the T-Mobile app, it showed "Sorry we're not ready for you yet. We're working on improving your...
@janra The message you are seeing in the app is correct. We are still working on fine tuning the app experience for our newer prepaid accounts. As for the error you are seeing when using a browser, we will need to gather some information from you to open a ticket with our web team. If you have a moment, please either llámanos or use the Facebook or Twitter links in my signature to speak with one of our experts who will be able to securely gather the needed information.
quadrun1 wrote:Still a problem as of June 2022.
I called CS and they told me the app doesn’t work for prepaid accounts (which I find a bit hard to believe).
But at least I can use their mobile web site.
I could not even use the website. Neither app nor website is working for me. Should I call them every month? It really does not make any sense!
