T-Mobile ID

Hola Cheinr0064.

I recently contacted customer service again (fifth or sixth time), and was told that I am not able to access my T-Mobile account if I do not have T-Mobile telephone service -- of course, the customer service person was happy to tell me of the great current offers that T-Mobile has on telephone lines. I have no interest in getting T-Mobile phone service since I already have an annual prepaid telephone service.

Sin embargo,, I think it is a little dubious that a home internet-only customer cannot access their account. Every time I telephone customer service I get a different explanation as to why I am not able to create a T-Mobile ID or access my account.

• The first time I was told that my account was “locked” -- the person said they unlocked my account, but said that there was a problem with the Create ID page and that I should try again in a few days.
• After a few days and still unable to create a T-Mobile ID, when I phoned customer service I was told that the person who took my order for home internet service did not enter my email address and that is why the system was not recognizing my email. That was incorrect because I had received numerous emails from T-Mobile (as noted in my initial post).

A week ago, when I contacted a customer service person in the Rebate department (I needed to log into my account in order to claim the rebate), this person actually told me that there is an ongoing issue with creating a T-Mobile ID. This is the only time anyone at T-Mobile has admitted that there is a technical glitch in the system. That is not surprising since people have been posting about this issue for over a year in the Community forum.

To create an account with any other company, all you need to do is to fill in personal information and an email, and an account is created. Why T-Mobile is unable to allow a customer to access their account is beyond me.

Anyway, if you ever figure out how to access your account, please share that information.