Forum Discussion
T-Mobile ID
Does any one know how to create a T-Mobile ID and access the account? I started T-Mobile 5G internet service on April 22 and have been trying since that time to create a T-Mobile ID. Despite numerous calls to customer service no one has been able to assist. The error message I kept getting was "We're sorry, we don't recognize this email." Yet, I input the exact email I used when signing up for internet service, and T-Mobile has sent me several emails (including the "You're In" email, confirmation of order email, terms of service mail, as well as several marketing emails).
Finally (May 12), when trying to create a T-Mobile ID I received a message that there already is a T-Mobile ID associated with my email address. FINALLY (after more than 20 attempts at various times and using different browsers).
However, now the issue is that when I try to log-in I get a screen asking for my telephone number to link to my account and a confirmation code will be sent. When I enter my telephone number (non- T-Mobile) an error message pops up "Please verify your 10 digit T-Mobile phone number is correct."
I am stuck in a maze of never-ending loops -- first I could not create a T-Mobile ID since my email supposedly was not recognized, and now I cannot access my account because I receive an error message that I am not entering a T-Mobile phone number. I do not have T-Mobile phone service, and when I enter the phone number listed on my 5G internet gateway I get the error message that I was getting when initially trying to create a T-Mobile ID: "We're sorry, we don't recognize this email."
tomwil, thanks for the link. Unfortunately, the information provided there is a link to a Sign-in page, which is where I started originally, and have been trying numerous times over the past four weeks.
The Sign-up page linked in HeavenM's message requests first and last name, email, and password. When I click the "Create T-Mobile ID" button, the next screen that pops up is the "Link your phone number to your T-Mobile account."
If I put in a non-T-Mobile phone number, the error message is that I need to put in a T-Mobile phone number.
When I put in the phone number on the 5G internet gateway (modem), the error message is that my email is not recognized.
Yet, T-Mobile has sent more than a dozen messages to my email, including an email message on May 12 that my “T-Mobile ID is officially ready to use.”
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It is a never-ending maze of dead ends.
If anyone knows the answer, please provide some insights. I have telephoned T-Mobile customer service numerous times; although the customer service people are friendly and courteous, they have been unable to assist.
What's strange is that Tmobile has a support page telling you to create a Tmobile ID for home internet.
Thanks for the reply, although, unfortunately, that does not work for me.
As noted in my initial posting, when I enter the phone number listed on my 5G internet gateway (modem), it takes me back to the error message that I was getting when initially trying to create a T-Mobile ID: “We're sorry, we don't recognize this email.”
I have received numerous text messages from customer service to my 5G internet gateway (modem), but when trying to access my account, the webpage will not send me a one-time verification code to the modem. Instead, I simply get the initial error message: "We're sorry, we don't recognize this email" even though my email already has been recognized.
It is a maze of never-ending dead ends.
The router is attached to a telephone number and it should be on your bill.
Hola Cheinr0064.
I recently contacted customer service again (fifth or sixth time), and was told that I am not able to access my T-Mobile account if I do not have T-Mobile telephone service -- of course, the customer service person was happy to tell me of the great current offers that T-Mobile has on telephone lines. I have no interest in getting T-Mobile phone service since I already have an annual prepaid telephone service.
Sin embargo,, I think it is a little dubious that a home internet-only customer cannot access their account. Every time I telephone customer service I get a different explanation as to why I am not able to create a T-Mobile ID or access my account.
- The first time I was told that my account was “locked” -- the person said they unlocked my account, but said that there was a problem with the Create ID page and that I should try again in a few days.
- After a few days and still unable to create a T-Mobile ID, when I phoned customer service I was told that the person who took my order for home internet service did not enter my email address and that is why the system was not recognizing my email. That was incorrect because I had received numerous emails from T-Mobile (as noted in my initial post).
A week ago, when I contacted a customer service person in the Rebate department (I needed to log into my account in order to claim the rebate), this person actually told me that there is an ongoing issue with creating a T-Mobile ID. This is the only time anyone at T-Mobile has admitted that there is a technical glitch in the system. That is not surprising since people have been posting about this issue for over a year in the Community forum.
To create an account with any other company, all you need to do is to fill in personal information and an email, and an account is created. Why T-Mobile is unable to allow a customer to access their account is beyond me.
Anyway, if you ever figure out how to access your account, please share that information.
I am having exact same problem. Just want to pay the bill someone please help
