Forum Discussion
TMobile Tuesdays Eligibility
I have two lines on my account and we both used to be able to redeem our own TMobile offers on our own apps. It seems that since they upgraded to TLife it's only allowing one offer per account, not per line. So as soon as one of us redeems the offer, then the other tries to redeem their own code it says the offer was already used.
However, the eligibility rules on their site states it’s per line:
Cualquier cliente de T-Mobile o Metro by T-Mobile que tenga un plan tarifario mensual elegible de las marcas puede participar. Los planes tarifarios elegibles incluyen la mayoría de los planes mensuales para consumidor y para empresas que incluyen voz y datos. Every qualifying line can participate if considered to be in “active status.”
I haven’t read any complaints about this so I’m wondering if anyone else has experienced this.
New app update on my phone on March 12 appears to have made me ineligible for T-Mobile Tuesdays again. Version 8.2.1 on Android. Tried uninstalling and reinstalling, but no luck. I do notice now on the "tell us what you have" page where you choose T-Mobile phone number or Internet Gateway that there is a small disclaimer that says "This doesn't include Metro and T-Mobile for Business Internet gateways or phone numbers." So, I selected "I have neither" and it just takes me back to only being able to manage the router and having no access to the deals.
I guess that's fine, but it doesn't explain why my account page says I have Magenta Status and am eligible for the offers. Or why they proudly sent me an email about my Magenta Status.
kpkuipers4845 wrote:
kpkuipers4845 wrote:
HAguirre wrote:
kpkuipers4845 wrote:
I have 5 lines with 1 being home internet. Each line has always been eligible for their own T-Mobile Tuesday deals prior to T-Life. Currently that is still the same with the exception of the home internet number. When I logout/login specifying the home internet number it acts as if I logged back in using my mobile phone number showing offers already being redeemed. There is nothing in the T-Life app to show which number is currently being utilized. CSR was helpful and provided additional redemption codes for items I was interested in and asked that I wait to see if the issue gets resolved by next Tuesday being that it's a new app. If not call back and they will repeat providing codes as required until it is fixed.
Does the HSI line have its own TMO ID? Also, the email address will have to be different email addresses for each of your lines.
The HSI line is listed individually with the 4 phone lines which work fine under T-Mobile ID so I'm going to say yes. As far as the individual email addresses I question that because the there is only the 1 email address associated to my account and again the 4 phone lines continue to work fine after the T Life transition.
Still no resolution on this issue for me. Simple question continues to be "What has changed?" Everything worked fine prior to switching to T-Life. I'm happy to help where I can for troubleshooting but end result this is on T-Mobile to provide an answer.
So after multiple calls I'm getting the impression that T-Life does NOT simply use an individual phone number to identify a user as it did previously with the T-Mobile Tuesday app. I'm being told inconsistently that each line has to have its own T-Mobile ID and in order for that to happen each ID has to have its own email. I currently have 1 ID and email associated to our account for which I administer all 5 lines yet 4/5 lines continue to work just fine in T-Life so go figure. T-Life needs to be able to differentiate lines the same way T-Mobile Tuesdays did by the phone number itself. There should be no need for multiple ID's or emails creating confusion for users and apparently developers.
