Forum Discussion
5G Gateway Internet speed slow
My gateway was working good awhile ago then I recently moved houses and this whole week its internet has now been slow, when gaming it only gets up to 3kbs. Its really not good for online games nor d...
@Rogracer2000 is correct. Also, make sure you use the Placement Assistant in the T-MOBILE Internet app to ensure you have your gateway in the optimal location. And, try rotating it about a 1/8th turn and then check the advanced 5G metrics to see if they improve. It may just be a placement issue. Otherwise, I would ask TM to update my device location to your new address.
@LoveButterPlays, keep this in mind (from the TMO HI FAQ):
"Customers are required to call T-Mobile prior to moving to confirm that their new address is eligible for service. Si Internet residencial de T-Mobile está disponible en tu nueva dirección, puedes comenzar a usarlo apenas te mudas. Si un cliente se muda sin notificar a T-Mobile, es posible que no sea elegible para el servicio. Llama al 1-855-945-2943 para configurar un cambio de dirección.
