Forum Discussion

btbarr16's avatar
btbarr16
Newbie Caller
Hace 3 años

5G home internet speed after 15-day trial.

For the first two weeks of having 5G Home Internet I was getting download speeds from 250-400 Mbps down and 20-25 Mbps upload. I know they only advertise 35-115 Mbps download on their website. Has anyone else had a similar experience? Really good speeds until the 15-day trial ends and then it's slowed down.

 

This seems pretty shady. I've been testing every day for two weeks and consistently got above 200 Mbps download. Now the free trial is ending and the speeds slow down. I know it's not a signal issue because I get 250-400 Mbps download on my T-Mobile 5G phone. I feel like I've been baited into not cancelling before the free trial ends.

  • tactrix's avatar
    tactrix
    Roaming Rookie

    I've had this exact experience today, I had between 170-250mb down and around 70mb up for the first 15 days. On day 16(today) my speed is down to between 30-80mb down and 13-20mb up, this is straight up ridiculous, because I'm surrounded by T-mobile towers, yet when I speedtest it keeps saying that the closest ping locations to me are in another state, which tells me that t-mobile is connecting me to a tower way WAY far away.

  • T-Mobile does NOT guarantee you will have access to the n41 band. They state the 35-115 as that would be more common on the n71 600 MHz band. Both are touted as 5G the n41 is the millimeter band range so it is faster. They deploy n71 to cover large areas and n41 where user density would be higher and it can handle more. It is about how the frequency characteristics can be used. It gets pretty technical so not going into that. I am not an expert but I have done extensive research and reading. 

    We would all like to be on the n41 band for the blazing speeds. You have to be within reach of the tower that has n41 to get it. If an n71 is deployed in an area and you are between the two and one signal dips and the other is preferred it can migrate over to the other tower and band. I never had the option, and probably will not have it here, for the n41 service. Put it into perspective. Where can you possibly get the same bandwidth with no upfront hardware costs, data cap, no contract, or fees and do it for $50/month and be able to walk away when you want to. When you find that with the guarantee of n41 delivery let me know. 

  • Moki's avatar
    Moki
    Newbie Caller

    I'm a little past day 15 and haven't seen much difference in speed tests.   My gateway is on band n71 so the most I've ever seen is ~170.  You must have been on the faster 2500mhz band n41 to get your 250-400.  Might just be the gateway placement and your seeing slower speeds because it's connected to n71? 

    Check yours via http://192.168.12.1/TMI/v1/gateway?get=all to find out which 5g band your on