Forum Discussion
5g home internet stuck on 4g
So I am using the 5g home internet and it worked flawlessly for about 10 days, it states now that it's just using 4g instead of the normal 5g. I have rest the 5g modem and rebooted it several times. 5g worked perfectly fine before has something changed with the 5g extended range. Btw I'm located in a rural area in TN.
newBie121 wrote:
I am having the same issue. If it would just stay on 66 and 41 I am good. My phone never leaves 66. When the gateway gets on 71 4G it will not pick up 5G. I am thinking of disconnecting the low band antenna inside the gateway and wrapping it in electrical tape to try to force it to connect to 66 and 41. Anyone tried that yet?
or try moving it to a different location. the tower youre pulling 71 from might not be on the same tower as the 66 and 41.
Im having the EXACT same issue, after 14 week trial BOOM 4g all the time when my phone and my wifes are 5g ULTRA all the time
sk2023..your suggestion worked like a charm. Gracias.
This will work to go into your app and go to wifi setting and at the bottom of that page you see add networks click of that open your gateway setting and change auto connect to 5g. It worked for me, also before i started that i did a factory setting.
I have running 5g for 48 hours and hasn't to 4g.
hope it works for you
Have you tried calling customer service cuz i had an issue with my internet n they were great
