5G Home Internet T-Mobile Gateway needs to be fixed. There are too many internet disconnections.

Swisherswetha wrote:

SAME SAME SAME i kept pushing to keep the first non-refurbished Gateway too, begrudgingly returned it last week along with the second one in hopes that the Texas based tech who was being super helpful was going to solve this issue once and for all with the engineering ticket. No dice. I'm currently suffering and reading this makes me wish I didn't return my original can. Also writing this on my iPad which is on IPhones MAXUP hotspot added in by one of the many techs I spoke with over the past month - issue began around august. 29 week after delivery of initial can and calling in to ask about the FW update. 

 

Also to note OP's speeds were 500+ On first can, mine only ever reached 150+. I've done the whole she-bang; walked around house, 2nd floor, now its in the guest house in the back facing the tower - has its own personal fan and outlet. I live in ultra 5G area - had the 4G LTE router without much issues - I'm going to ask to switch back to it as ive been working from 10 pm to 3 am every day since the new gateway arrived and i get speeds of 130+  during this time. But as soon as morning hits, I'm watching YouTube at 8:30 and can visually see the quality go from 4K to Unable to Stream. Speeds go down to 0.3 and I'm on MAXUP 100 GB hotspot right now. Which is great but not for my zoom meetings hence it is not a permanent solution. Ive currently set it to auto bandwidth on all SSIDs and channel 6 for 2.4 in order to have at least a connection even if its 1 mbps or less. What gives? Congestion in the area was noted by engineers on my ticket - but this congestion appeared after I upgraded to the can? My area is a private residential neighborhood with mainly only Spectrum. T-Mobile is fantastic out here - has been till this can. Really this can seems to be the issue. Either that or they have to update their towers to connect to these cans unless they are throttling us somewhere else for upgrading our 4G LTE routers to the 5G cans

“I live in ultra 5G area - had the 4G LTE router without much issues - I’m going to ask to switch back to it as ive been working from 10 pm to 3 am every day since the new gateway arrived and i get speeds of 130+  during this time.”

This is my point exactly here is a person that had a 4G gateway and had no real issues with the service. Then they get the 5G can and well things go to crap.

I am telling you these 5G cans depend more on the 4G they they should. Think of it the 4G is the Primary signal. Yea I know it should be going with the 5G and not even using the 4G but seems like that is not really the case. As we know the FW is hokie pokie at best so what makes you think the 4G 5G logic is working as it should?

I can easy move my gateway to a place with good 5G and not so good 4G. I will have disconnections, slow downs, zoom will freeze, Netflix will buffer I will hate my service. But man when it works speeds are blazing fast while it last.

Move the can to the spot it is in now and 5G is so bad that the can drops it but 4G is ok you know solid. Now the speeds not so fast but no drops 2 zoom calls going no issue for me and the wife mom is streaming 4k all day and days and days, weeks, click by without a single interruption.

Should it be this way no it should not but it's how I got my can to give me solid service. Again I should not have had to do so much investigation to get a service I am paying for working. Sure I really should be getting the speed after all my area is 5G as shown on the map. But I have opted for solid dependable service over speed. Maybe someday they will get the FW working better maybe it's the towers who knows. But with the amount of ppl having the issues I am banking on FW issue that the 4G/5G logic is flawed.