5G Home Internet T-Mobile Gateway needs to be fixed. There are too many internet disconnections.

007BondMI6 wrote:

Saltgod21 wrote:

I just set up the gateway about a week ago and am seeing similar issues where I need to reset the gateway about once a day due to internet drop out.  There appears to be no reason.  I called support and they had me reset it and told me it would never happen again, but it still does. Are people still seeing this or has it been fixed?

 

Phone app is a bit limited go to 192.168.12.1 on your computer web browser.

First page expand Primary and secondary internet connection signal all that info is needed screen shot ok too.

Then on the left click Status and again expand Primary and secondary cellular network again all that data or screenshot.

Again need 

RSRP

SNR

RSRQ

RSSI

For both primary and secondary.

And Band for both.

With this info we can help you.

 

RSRP the lower the number the better.

SNR higher is better on this one.

RSRQ lower is better.

RSSI lower is better.

Ok, thanks.  Here is the info.

Señal principal

RSRP -68 dBm

SNR 19 dB

RSRQ -8 dB

RSSI -44 dBm

PCI 367

Band B66

EARFCN 66487

Señal secundaria

RSRP -109 dBm

SNR -3 dB

RSRQ -18 dB

PCI 641

Band n41

NR-ARFCN 519630