5G internet cant rename SSID

I finally got it straightened out. The firmware is updated overnight between 1-3am EST. I left the device (the same one that you have with the 3 buttons on the front) plugged in overnight and connected and I checked today and it's now on 1.00.16. I tried to rename the device and it worked perfectly. 

If your device hadn't sat overnight to update before trying to change the name, you might have been on .12 previously and then checked after it had already updated. If you're on .16 now and try it, the name change should work for you (although i know you've already changed it).

Today I'm at 90, but was told that there was an issue on my tower that is being worked. Normally I get 260-300. I did learn that if there is congestion, phones are prioritized over home internet (I didn't know this when I signed up), which could be the reason. My amazon component fan ($12) arrived today and I put it under it, but I honestly don't know if this will even make a difference since I'm not getting what I normally did. I had this service for 3 months always consistent and it just recently started acting weird w/ the large fluctuations in speed. Hoping it really is a tower issue and it gets fixed soon.

You can call tech support, but the home internet people will need to connect you over to the home internet technical support (where the service is not that great and is outsourced).