Anyone else wake up to a Red Battery Light on their LTE Home Internet Gateway this morning 11/21/21?

Ok I talked to tech support and they are updating the firmware on the modems and when they do that  they will disable the battery.  She stated that once the firmware is updated it will in able the battery again 

Appreciate folks posting here. It was driving me up the wall seeing the battery light show yellow for the first time ever after a solid year of use. Made me think I was having house-wide power/electricity issues! I'm very bummed with TMO's communication and support behind this home internet product. Hoping they get performance and the battery back up and running soon. Thanks again, all.

Exactly same thing for me this morning. It also seems I'm unable to get a full LTE connection. My connection status sticks on HDSPA 3G+. Rebooting does not resolve the issue.

Yes, I noticed it late last night, it's showing red as if it's dead.  I was going to go buy one, but now that I know I'm not alone, I'll wait and HOPE T-MOBILE will take note and let us know what's happening.

Same thing is happening to me and my internet has been working on and off for about 3 days now. I wonder if this is happening all over the country or just certain parts. I live in Las Vegas. 

I am having the same problem. I did reset the unit but the battery light is still red. I tried to call into tmobile and sat on hold for way to long. Hoping to hear of a resolution on this. 

I hope it's true, would like to see the light come back on...and I agree with kennyc I have spent over 40 years writing software and if my update is going to cause a glitch, I alert my end-users.  They're good about sending us promotional nonsense, how about sending alerts.

Agreed MichaelWi -- T-Mobile dropped the ball on this and they should have sent out an alert that the update process could affect the battery status light on the routers.  Put it this way -- I'm an old school tech guy with a lot of grey hairs on his head and I don't need any more added due to a company not giving out sufficient warning about issues like this.  As well, T-Mobile should have warned users beforehand about the impending update -- even if it was being rolled out on a staggered basis. Finally, T-Mobile should have combined the warning with a facility to properly and efficiently report issues.  The only reason I did not immediately call support is because with T-Mobile it is abysmal.  Everything from long hours on hold, being transferred repeatedly, being bounced back and forth between countries while being transferred, being told that I needed to go to a local store when I didn't need to, etc just doesn't cut it with me. Particularly when it things turned out to be a simple issue which in some cases I wound up resolving myself.

kennyc wrote:

Woke up to a Red Battery Light on my 4G Home Internet Gateway. It has worked fine for almost a year now. I understand there was a software update last night and can't help but thing they are related.

 

Anyone else?

Same here.  Started this morning.  Annoying.  I reset it.  My head was spinning.

Yep, mine started showing an orange light yesterday.  At first I thought something went wrong with the external power supply but when I pulled the battery out of the unit while it was still plugged in -- that was not the case.  Also tried rebooting the unit to no avail.  Which, even when power cycling the unit -- it exhibited wonky behavior -- like all the LED flashing continually even when the power switch was in the off position. Finally, I noticed some extremely long pings, 300 -- 400 MS, when doing speed tests yesterday -- today the pings are down to just under 40 MS.