Anyone else wake up to a Red Battery Light on their LTE Home Internet Gateway this morning 11/21/21?

My battery indicator has no light.  I thought I just needed to replace the battery?

I had the same issue with the orange light. I called support but the told me they are doing work in the area and the signal will affect battery. I wake up this morning and now it is a red light. I still have good internet connection. I have tried calling support and the phone rings and no answer.  Any help will be greatly appreciated 

Yes, mine started having connectivity issues yesterday. I power cycled it and all lights were normal. However, today the red light is on for the battery indicator. No idea why and charging doesn't seem to affect it.

and now my battery light is off indicating the battery is completely discharged or unplugged….clearly the software update sucks! Too bad we don't have the ability to roll-back.

Yes, whatever they did has affected everyone, my light has been red and it stays that way not matter what.  It's happening all over the country...too bad they don't seem to monitor the communities and take a minute or two to let us know what's going on.

And this morning the light is out completely

Reading the comments here it appears to be a system issue. Our unit went down completely on 11/20 in the middle of the night. When it came back on the battery light went orange and has been ever since. The cell service on our phones are also affected by something. Service is only one our two bars when we did have full. Other areas around us where we had service it is now completely gone.

TimothyH wrote:

Ok I talked to tech support and they are updating the firmware on the modems and when they do that  they will disable the battery.  She stated that once the firmware is updated it will in able the battery again 

Thanks for that. I'm hoping it happens soon.  There's really no excuse for a rollout error like this! I spent my career writing software, you just don't let this sort of thing happen! Period!

Well it’s now going on a little over 2 days and the light is still out.

Thank you all for these updates.  It is SO helpful.  I had spent 3 hours trying to figure it out.  Forget about customer service.