Anyone else wake up to a Red Battery Light on their LTE Home Internet Gateway this morning 11/21/21?

I had noticed the read light last week. Called customer service and said they were doing an update and said as long as I had WiFi it should be ok. Had me run a speed test and said it looked fine. Now there is no light under battery.  I have also tried resetting and still nothing.  

Jenslipknot wrote:

I had noticed the read light last week. Called customer service and said they were doing an update and said as long as I had WiFi it should be ok. Had me run a speed test and said it looked fine. Now there is no light under battery.  I have also tried resetting and still nothing.  

This is true, but your battery backup (i.e. the device) will not work if the power goes out. 

I just tested this on mine and even though the status panes says the battery is 100% I still have no battery light and when I unplugged the power to the unit if just goes off...no battery backup…

I’m hoping they get a fix for the botched firmware out soon….

Same problem here. Battery light turned orange for a couple of days and is now in the red. Unplugging/ turning LTE on and off, turning box on and off has no effect

Hello - Adding to this discussion thread here… my modem device box showed a red LED Battery icon light for days and then just yesterday there is no light at all, nothing at all showing up while the WiFi and LTE lights continue unaffected with green LED light indicators. I called T-Mobile Internet support last week and was told they are aware of the situation and that there is a firmware update currently taking place but they could not tell me why nor how long this LED Battery Light issue was going to last. To me, this whole firmware update/LED Battery light issue seems weird. Anyone else here think so too? And WHY does this firmware update only effect the Battery Icon light?

Just got off the phone with a T-Mo "expert".  Says engineering is working an upgrade on my tower.  24-48 hours. We will see.

Jimi Hendrix wrote:

Just got off the phone with a T-Mo "expert".  Says engineering is working an upgrade on my tower.  24-48 hours. We will see.

WTF….The Tower has Nothing to do with your battery light….

Well, we son paying for this service… I have two modem devices, one in NJ and one in NY. The device in NY seems to be in working order, meaning all three icon lights on the device show up green. However, the NJ device has issues... first with a red light display on the battery icon a couple of weeks ago which now has simply no light display at all. So I now ask if this a regional "firmware update" issue or if this is simply a broken modem device? Here along the NJ shore, we frequently lose electricity, so the battery is an important component feature to the modem. I'll say this, the T-Mobile "support" staff (offshore) were not much help, they seemed as clueless as their customers calling them to ask for help. 🙄

…..I checked on 5G availability over the last few days and my address is now on the available list….so….I ordered the 5G gateway and will remove/return the LTE gateway once the 5G arrives and proves to work well/better….

p.s. T-Mobile seems to be moving to the newer gateway and will likely discontinue the lte gateway at some point….figure I might as well go there even if the switch-over will be a PITA for reconnecting all my wifi computers and devices….

Well I am like everyone else after the firmware update.  Battery went from orange to red to dead.  As anyone living in the Northeast US knows, this is the time of year when winter storms can cause temp power outages.  It was nice to be able to grab a tablet and jump on wifi and continue watching the game or keep up with weather, road, and power updates without running the phone battery down.  No more!  Really doesn't say much about T-Mobile's quality control to roll this out without complete testing.  Support is a joke, if you can get through and understand the rep they just have you do all the tings you have already done.  T-Mobile is quick to send text and emails to try to sell you something but totally ignores situations like this.  Sad, used to be a big T-Mobile proponent.  BTW - 5G service in my area is the wide area version, it makes 3G seem fast.

MichaelWi wrote:

Well it’s now going on a little over 2 days and the light is still out.

Yep….my light is out….came on briefly yesterday after I fiddled with it...plug/unplug battery...reset...etc…

am just going to standby to see if they update software soon…. at least the internet is working. :)

oh one other thing… even though the light is out...the status when logged in to admin settings shows battery at 100% now (yesterday it was at 0%).