Forum Discussion

CheOne's avatar
CheOne
Newbie Caller
Hace 6 meses

bad internet speed

Since yesterday, I have been having problems with the internet; it is working very poorly. It takes me 15 minutes to download a 10 MB file, and some websites take forever to load, even though speed t...
internet residencial
home internet service gateway
t-mobile
  • copz1998's avatar
    copz1998
    Hace 6 meses

    @Rikus86, if your metrics are inline, then I would call customer support. It may be a regional issue or TM is working on a tower in your area. If you call, let us know what they say. 

copz1998's avatar
copz1998
Connection Curator
Hace 6 meses

@CheOne, slow speeds can be caused by various factors. I suggest starting with the device RSRP, RSRQ, and SINR, as well as metrics. Please provide which band is displayed (usually n41 or n71). 

My 5G are:

RSRQ -11

RSRP -74

SINR 40 

Band n41

The [positioning of your TM gateway is very important to signal strength and download/upload speeds. You can view your device metrics on your T-Mobile Internet app (or T-life app) and go to More > Advanced metrics. 

Let us know what you find.