Can't Connect HP Printer Wirelessly to 5G Home Internet Gateway

nc1037 wrote:

Some devices cannot connect to the gateway's default network.  You want to leave this network alone and ADD a second network with the + sign at the bottom of the Network tab in the T-Mobile Internet app.  For this new network, set the band to 2.4 GHz and set the WPA version to WPA/WPA2.  Try connecting your printer to this second network.  Use the default network for your other devices, as much as possible.

Here are the T-Mobile support instructions for how to add the second network with the app.

Android  How to create additional Wi-Fi networks | App T-Mobile Internet | Android | Asistencia de T-Mobile

iOS  How to create additional Wi-Fi networks | App T-Mobile Internet | iOS | Asistencia de T-Mobile

 

Thank you for your quick reply.  I did try changing the main, single network's frequency from automatic to 2.4GHz, but did not try adding an additional network set to 2.4GHz with WPA/WPA2 security - I will try that.