Forum Discussion
Connected, No Internet
We've had TMobile Home Internet for several months, and it's been rock solid from day one. Until the last 24 hours. Every 10-30 minutes or so, our devices get 'Connected, No Internet', and th...
I would do a factory reset. Do you know when you device was upgraded to the new version? Was it last 24 hours? This is the new Version:1.2103.00.0338, If its updated something could have caused an error. A total reset is the best way to clear that. If this first doesn't fix the problem, then you need a device replacement. Good luck to you.
Our engineers mentioned your device is connecting correctly to our towers; however, they are working on optimizing the area and this could cause issues like you are experiencing. This will be resolved soon, and your service will stabilize.
T-Mobile should figure it OUT. The statement made above should be sent to known users in a given area prior to work on equipment. Customers would be more satisfied IF they were informed vs. fighting with the routers and having lots of frustration and speculating possible solutions. Here where I live we went through the same experience back in June. There was a week of repeated disruptions and calls to T-Mobile support ONLY to be informed about the work on the tower after the second to third call. Does that promote customer satisfaction or loyalty? Heck no! It just shows how T-Mobile does not have a proper handle on their support initiative. Support is taking a back seat to reaching out for the dollars from subscribers. Well, I worked customer support for 22 years and the company I worked for did NOT do it this way. We took support serious and always tried to maintain a proactive approach to customer support. T-Mobile needs to reflect a mature corporate posture in the environment to play with the big boys and be successful. They need people in key positions in support that KNOW how great customer support works.
Happy customers stay customers. Bad news travels faster than good news. It is truth.
