Forum Discussion
disabled devices in T-mobile home internet
I was wondering where you can find your disabled devices on the T-mobile home internet app or website if that still even works anymore. It was accidentally disabled and now I can't find it anywhere and that devices is left without wifi.
@Metamorphosis, I'm sorry to hear that you're still having this problem. I realize this is stating the obvious, but how did you disable them in the first place? It would have to be from the app that manages the device, e.g., the Wemo app, or directly from the T-Mobile app under Devices. I can't imagine how else you could have done it. I have a dozen smart switches of my own, and if I wanted to disable them, that's how I would have done it. Have you tried searching for the device by its MAC number with an external IP finder app? Also, you're saying that a hard reset to factory settings on the device failed to restore it?
Let us know, and we'll see if we can't find the problem. Can you give us the name and model of one of the devices that is giving you the problem?
I'd check the device(s) itself. Confirm it's configured for DHCP and that the gateway address (192.168.12.1) is correctly listed. If you're on a Mac, you can use the Network app in System Settings to renew your DHCP lease. (System Settings/Network/WiFi and click the "Details..." button. From the side panel, choose TCP/IP and then click the "Renew DHCP Lease" button. If you're on a PC, there should be an equivalent configuration under network settings.
If it still doesn't reconnect, try giving the device(s) a static address (192.168.12.x) with one not currently in use. Use the gateway address (192.168.12.1) for the router address and 255.255.255.0 as the subnet mask.
If all of that fails, you'll have to call Support and find out how to add back a deleted device.
I hope this helps. Good luck!
Restricted text to my wrote:
I'm not sure that anybody actually posted the answer to this. It's actually pretty simple once I figured it out, login on another phone or device to the T-Mobile Wi-Fi app and give access to the other device simply by making sure that that device is logged into your T-Mobile internet Wi-Fi. Even though it won't have an internet connection it will be visible.
WOW your a life saver. I was messing around in the device list and i thought i was removing devices i no longer used. I disabled one that said google android 9. i thought it was my old phone cause i use iphone now. Well it wasnt. It was my fire tv stick. I could not for the life of me figure out why my fire tv wouldnt connect to my wifi but everything else would. I have been searching off and on all night looking for a solution and came up with nothing until i just found this thread. I use my old android phone i just mentioned to login to the app like you said. I did have to reset the gateway password using the default password on the back of the gateway but that was simple. Once i reset the PW i went in the app and went to devices and sure enough that google android 9 was there and it said disabled. I opened it and enabled it again and now everything is back to normal. Thank you so much Restricted text to my ass. Thanks for taking the time to help. I factory reset the fire tv and everything. It was weird because i just got my new fire tv 4k max 2nd gen today and i thought amazon disabled my old device so i would use the new one hahaha. so im not losing much because im going to setup the new device later today.
THANKS AGAIN
Same issue, I can see the disabled device but am not able to enable it?
I had an EtekCity WiFi enabled switched outlet that I couldn't add using the VeSync App because it looks for the internet when it initializes but I had already blocked that device's MAC address on the T-Mobile router. So once the device was factory-reset, the only way to initialize it was through VeSync and that requires internet access for the device briefly while being initialized. The only problem there is that once the device is unplugged, the T-Life App removes it from the device list but it still blocks the MAC address from having internet access so VeSync can't initialize the device.
Solution: I have the luxury of having two phones with the T-Life App on both so I just went through the steps to add the device back using VeSync and at the moment it appeared to connect to the router (right after the second step in the 3step process) as soon as it said "initializing", I selected the device from the router list (using the other phone) and unblocked the device for internet access. This worked but I know it's a pain. It was cheaper than buying a new device. Hope this helps someone out there.
