Do you have 1609 gateway firmware update yet and how is it working for you?

Dpmac wrote:

I still cannot connect my Cisco 801W router to the internet. I have been on with support 4 times now, with well over 1 hour waiting each time. The Cisco support team instructed me to confirm that VPN passthrough and/or  Port Forwarding -TCP/UDP500 was open. The support team could not answer this and would research further. I received a call back and was informed the Gateway does not support those types of configurations. They insisted the issue was on my end since they have fixed "All" Cisco AnyConnect issues. 

So they are not helping in any way. I had one last session last night, I requested the firmware be rolled back to .0168, since that is what I can see has worked in other comments and an associate of mine who has the exact same setup had his gateway reverted to that and it works fine.

I was told they "are not allowed to roll back to that version" and refused to do so. I asked to speak to a manager, was put on hold for 55 minutes (it was obvious they were hoping I would give up and hang up) and a manager finally came on the line and said they can't help. I pushed for a reason, since others have had it done and after some back and forth, HE HUNG UP ON ME. I know they have my # since they had called me back previously. He never called back.

This is horrible and totally unacceptable, T-Mobile is not a good company in my mind and am considering dropping all our phone plans as well.

My advise is to look elsewhere for internet providers. T-Mobile may be cheaper but the service is so bad it is not worth it.

Sorry to see you go I am totally happy and recommend it to all my friends to each his own.

It is a cell phone so it does not work in every inch of every state for everyone. But for many of us it works just fine.