Forum Discussion
Do you have 1609 gateway firmware update yet and how is it working for you?
It's September 14, 2021, and the awaited 1.2101.00.1609 gateway firmware update was finally pushed out to me automatically. You can see if you have it yet in the GUI. Select "Overview" and It is called "Software Version" below the gateway icon to the right.
You can see the GUI for your gateway by typing 192.168.12.1 in the address window of a browser. If you haven't gotten the new 1609 version pushed out to you yet, you will see the old version 0178 still. Please note that Tmobile does these gateway upgrades automatically, pushing them out over weeks, so you may not get yours for a few weeks yet.
According to the T-mo Report of a month ago, here is what is in the update:
The update claims to fix two known VPN issues, one with Cisco AnyConnect and one with GlobalProtect. More importantly, the update claims to improve the poor 5G signal experience. Apparently, this fixes situations where a 5G signal is poor and the LTE signal would be a better connection.
If you think that means if you have a poor 5G signal, and this update will make the signal stronger, like you'll be getting more bars or something, please re-read the statement. That is NOT what it is saying. It says that for people with a better 4G speed than 5G at their house, this software update is supposed to help their gateway connect to the 4G (Primary only) band, instead of their gateway getting stuck on what is for them a very slow 5G band combination (Primary and Secondary).This is probably a situation involving only about 5% or less of Tmobile customers. Before this fix, people in that situation would have to revert to the old 4G white rectangular modem/router if they wanted faster speeds.
I've been on Tmobile home internet for three months and I believe this is the first gateway firmware update since April. For me, no noticeable differences so far. If anyone gets the update and notices any changes in their service, good or bad -- faster speeds, fewer disconnections, whatever -- please mention them in this thread.
Lastly, if someone who doesn't have the update feels there is a compelling reason for them to get it, like they are one of these people with faster 4G LTE speeds than 5G in their location, they can call up and request it be pushed out to them while they wait online. I didn't do that because I do not have either of those two VPN issues, and 5G is many times faster than 4G at my house.
There could be other improvements in the update that we don鈥檛 know about.
wambam24 wrote:
Got the new update. Service has crawled ever since. Was connected to band 2 and N71 getting 60- 100 mbs. But now it constantly wants to connect to band 25 and now my speed has dropped to 0.68- 3mbs.. I've tried everything, resetting, moving modem to other location in the home. Even called tech support.
This is exactly the same here. We were doing well and all of the sudden we are crawling...if that. :(
I don鈥檛 know if rebooting will help, but that鈥檚 next.
wambam24 wrote:
Got the new update. Service has crawled ever since. Was connected to band 2 and N71 getting 60- 100 mbs. But now it constantly wants to connect to band 25 and now my speed has dropped to 0.68- 3mbs.. I've tried everything, resetting, moving modem to other location in the home. Even called tech support.
When you called tech support, did you ask them if it is possible for them to push out the previous firmware version to you? I do not know if this is possible, but it is certainly something I would want to try if I were in your situation and they could do that.One reason I posted this thread was that I wanted the more tech-inclined or tech-interested people that have the time and inclination, to be watching for when they receive the 1609 update and differences it makes.
Otherwise what happens in these situations is that people with any sort of problems that crop up want to associate it with the update, even though the problem may have occurred days before they got the new update.
That said, your problem sounds like something that could be associated with the update.
No matter what I do. It constantly wants band 25.. it's normally lower than what I'm showing. When I was on band 2 and N71 , service ran great. But now this is what I get..
I think I lost my secondary signal because of the new update. Anyone has the same problem? This is already my second T-mobile gateway that gives me the same problem.
Received my gateway this week. I live in a 5G Ultra Capacity area, speeds
average 400-700 down and 50-85 up. Not bad to be honest. I haven't played online with my PS5 yet.
I had to call customer support to get an upgrade to 1609 firmware a few days ago here in the Washington, DC area because I was getting a reoccurrence of the Global Protect VPN problem (a downgrade to 168 had worked last month). For the last day or so, I've been getting consistently "good" speeds (around here w/all the buildings, that means at least 100-150 down, 5-10 up), but I attribute that to the 5G Ultra Capacity upgrades that T-Mo has been doing to the entire network because even the speeds for a primary only connection have improved. I still have to regularly reboot to get both primary & secondary signals.
This upgrade helps with the Cisco VPN issue. I had been using an old firmware for the past few months, things broke again over the weekend. The tech pushed this new release and it is good, my sessions with VNC and Exceed turbo are working and not freezing.
I wish my signal was a little better, dropped from 3 to 2 bars, averaging about 75 on the download speed.Jazembas wrote:
https://community.t-mobile.com/tv-home-internet-7/external-antenna-makes-massive-difference-for-me-38494This upgrade helps with the Cisco VPN issue. I had been using an old firmware for the past few months, things broke again over the weekend. The tech pushed this new release and it is good, my sessions with VNC and Exceed turbo are working and not freezing.
I wish my signal was a little better, dropped from 3 to 2 bars, averaging about 75 on the download speed.I just set up the Internet Gateway 2 days ago. It came with Firmware version .1609. I have to connect to my work via Cisco AnyConnect and it partially works. Can access Outlook email, the Cisco IP phone works just fine. I cannot access the internet though, neither via IE or Chrome. Called support and they suggested rolling the firmware version back to an older one.
I refused this in that I don't want to get it to work then when an auto push update comes, having to go through the support process each and ever time to revert. Asked if they can set me up to not receive updates, and the tech could not answer that, so opted out.Unless they provide an update that allows the Cisco AnyConnect to work fully, will have to cancel. It's unfortunate in that I am getting double the speed (400+ dl & 15+ul) than I received from Spectrum which cost twice as much.
Same FW no issues with Cisco Any Connect everything works.
Probably a config issue on your VPN check the options.
